Service Desk Technician
New York, NY
Category: IT Admin
Industry: Communications
Reference ID: JN -052026-106743
Date Posted: 05/03/2026
Shortcut: http://careers.eliassen.com/v9hP0H
Description:
Onsite in New York, NY
Our client seeks a Service Desk professional to provide first level support for employees at the NYC headquarters tech bar and remote users. The role will handle ticket triage, device support, and AV/conference room setup while documenting resolutions. The position requires strong macOS support capabilities, basic Windows familiarity, and comfort assisting with live events and evening game coverage as needed.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $28.00 to $32.00/hr. w2
JN -052026-106743
#LI-JS1
Responsibilities:
- Provide first level technical support to internal employees both onsite and remote.
- Manage and respond to support tickets across the NYC office, including password resets, software installs, updates, and basic remote troubleshooting.
- Assist with conference room and AV setup and troubleshooting.
- Support town halls and other onsite events as needed.
- Troubleshoot and maintain printers and peripherals.
- Assist with asset management, including setup, tracking, and end of life processes.
- Help with basic network troubleshooting such as Wi‑Fi connectivity and device access.
- Escalate more complex issues to senior team members when needed.
- Document issues and resolutions in the ticketing system.
Experience Requirements:
- Experience supporting Apple hardware and macOS.
- Basic knowledge of Windows environments (preferred).
- Familiarity with ticketing systems (preferred).
- Interest in AV systems and live production support.
- Flexibility to support Wednesday evening game coverage when needed.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above