EMR/EHR Application Support Manager
Anywhere
Category: Support
Industry: Healthcare
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -092026-108767
Date Posted: 09/24/2026
Shortcut: http://careers.eliassen.com/vV8c3F
Description:
Remote
Our client seeks an Application Support Manager to lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications. The manager will mentor Application Support Analysts, partner with clinicians and business stakeholders, and coordinate with vendors and development teams to ensure stability, user satisfaction, regulatory compliance, and operational excellence.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $70.00 to $80.00/hr. w2
Responsibilities:
- Lead and mentor a team of Application Support Analysts and manage daily operations.
- Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
- Develop support processes, knowledge articles, and standard operating procedures.
- Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
- Ensure prompt resolution of clinical and operational application issues and manage major incidents.
- Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
- Monitor application performance and availability.
- Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
- Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
- Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
- Ensure root cause analysis for recurring problems and drive continuous improvement.
- Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.
Experience Requirements:
- 5+ years supporting EMR/EHR or healthcare applications.
- 2+ years leading or supervising support teams.
- Experience supporting clinical users in healthcare environments.
- Strong incident management and service delivery background.
- SQL databases and query troubleshooting experience.
- Knowledge of healthcare workflows and clinical operations.
- Excellent communication and stakeholder management skills.
- Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
- Preferred: ITIL Certification and Healthcare Informatics certification.
- Preferred: HL7 interfaces and healthcare integrations experience.
- Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
- Preferred: Project management experience and EMR implementation or go-live support leadership.
Education Requirements:
- Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above