Program Manager – Print & Mail Operations
Anywhere
Category: Program/Project Management
Industry: Other
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -102026-108894
Date Posted: 10/01/2026
Shortcut: http://careers.eliassen.com/wLd1k9
Description:
Remote
Our client seeks an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. The role oversees the transition of high-volume print and mail from internal facilities to a strategic third-party vendor while maintaining customer service, operational excellence, and regulatory compliance. The Program Manager will lead vendor onboarding, facility shutdown planning, knowledge transfer, process migration, and operational readiness. After implementation, the role will manage ongoing vendor performance, service delivery, continuous improvement, and digital transformation to reduce print dependency and improve customer experience. The Program Manager will partner with business leaders, technology teams, vendor partners, and internal stakeholders to represent operations and customers.
This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.
Salary: $160,000 - $180,000/ yr. w2
JN -102026-108894
Responsibilities:
- Lead the migration of print and mail operations from multiple internal facilities to a strategic third-party vendor.
- Develop and execute a comprehensive transition roadmap with timelines, milestones, risk management, and stakeholder communications.
- Coordinate facility shutdown activities with minimal disruption to customers and business operations.
- Capture institutional knowledge and operational expertise from retiring team members and subject matter experts.
- Establish governance structures and executive reporting mechanisms across the program lifecycle.
- Drive cross-functional coordination among Operations, Technology, Product, Compliance, Customer Experience, and Vendor teams.
- Serve as the primary business owner and operational leader for the outsourced print and mail relationship.
- Manage vendor performance against SLAs, quality targets, production schedules, and customer commitments.
- Ensure timely delivery of customer communications, statements, notices, and correspondence generated from core banking systems.
- Lead operational reviews, performance assessments, issue resolution, and continuous improvement.
- Represent the voice of the customer and operations in strategic decision-making.
- Monitor customer service metrics and operational performance to identify improvements.
- Drive enhancements that improve delivery quality, reduce defects, and increase customer satisfaction.
- Evaluate and implement operational efficiencies that improve throughput and reduce costs.
- Identify opportunities to reduce paper-based communications through digital adoption.
- Partner with product, technology, and business stakeholders to modernize customer communication processes.
- Manage business requirements intake, prioritization, and backlog planning for print, mail, and digital communications.
- Translate operational needs into actionable business requirements and implementation plans.
- Develop understanding of files, workflows, and data feeds from core banking and transaction processing systems.
- Ensure production processes remain compliant with regulatory, operational, and customer service requirements.
- Support change management, system enhancements, testing, and production readiness.
Experience Requirements:
- 8+ years in Program Management, Project Management, Operations Leadership, or Delivery Management.
- Experience leading large-scale operational transformations, outsourcing, or vendor transitions.
- Experience managing third-party vendors and service delivery organizations.
- Strong understanding of production operations, process improvement, and operational governance.
- Proven ability to manage complex cross-functional programs with multiple stakeholders.
- Experience developing executive presentations, status reporting, and steering committee communications.
- Preferred: Experience in print, mail, document services, statement processing, or customer communications management.
- Preferred: Experience in banking, financial services, credit unions, insurance, utilities, or regulated industries.
- Preferred: Familiarity with correspondence from core banking or transaction processing systems.
- Preferred: Experience managing high-volume production environments.
- Preferred: Knowledge of Lean, Six Sigma, or continuous improvement.
- Preferred: Experience driving digital transformation to reduce physical mail and improve engagement.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above