Help Desk Support Engineer in Pittsburgh, PA at Eliassen Group

Date Posted: 5/18/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/18/2020

Job Description

Are you a skilled Help Desk Support Engineer looking for a stable long-term contract to hire opportunity?

If so, we may have the ideal role for you with our client in Pittsburgh.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Support Engineer:
  • Receive and respond to user requests via phone or chat
  • Help users with password resets and troubleshoot MS Office/Outlook issues
  • Ensure adherence to organizational policy and incident management process
Requirements of the Help Desk Support Engineer:
  • Associate's or Bachelor's degree in a related discipline or equivalent experience
  • At least 3 years of incident management call center support experience
  • Technical desktop support experience, including MS Office
  • Excellent customer service and communication skills
  • Knowledge of PC hardware and software
  • Flexibility in work hours
Keywords: Help Desk Support Engineer, Technical Support Specialist, Incident Management, Call Center

Job ID: 337132

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!