Technical Support Manager in Stamford, CT at Eliassen Group

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Stamford, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you well versed in technical support and people management?

Are you interested in joining a leading organization in a contract to hire role?

If so, we may have the ideal role for you as a Technical Support Manager.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Technical Support Manager:
  • Manage Level 1/2 support engineering team
  • Assign, take ownership, or escalate tickets as appropriate
  • Manage project tasks to ensure high quality, on time, and on budget deliverables
  • Lead meetings between implementation team, management, and vendors
  • Perform feasibility studies to ensure systems meet requirements
  • Manage SDLC process, including software migration to UAT and production systems
  • Collaborate with vendors and support team to troubleshoot system problems
Requirements of the Technical Support Manager:
  • Bachelor’s degree in Computer Science or equivalent experience
  • At least 7 years of broad business experience, including at least 4 years in management
  • Strong operational experience and project management skills
  • Excellent understanding of modern technologies and trends
  • Understanding of applying technology to improve insurance processes
  • Ability to work cross-functionally and ensure stakeholder requirements are met
  • Expertise in Windows Server/Workstation systems
  • Expertise in SQL databases and Active Directory
  • Strong experience with Excel and PowerPoint
  • Familiarity with Linux and Unix security
  • Strong written/verbal/listening skills
  • Excellent interpersonal skills
  • Cloud experience preferred
Keywords: Technical Support Manager, Windows Server, SQL, Active Directory, Linux

Job ID: 335969

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!