Avaya Contact Center SME in Laurel, MD at Eliassen Group

Date Posted: 10/14/2019

Job Snapshot

Job Description

We have an exciting opportunity for an Avaya Contact Center SME with our industry-leading client in Laurel, MD. Our client is looking for a self-starter that will analyze and optimize contact center applications performance, make technical recommendations and drive solutions to technical problems. The ideal candidate will have managed enterprise contact center operations.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Contact Center Telephony SME:

  • Technical support to associated systems
  • Analyze efficacy and recommend adjustments to systems and procedures
  • Develop, refine, and report on statistics 
  • Perform capacity planning for contact center infrastructure
  • Coordinate Contact technology with internal and external staff
  • Manage full life cycle telephony projects

Requirements of the Contact Center Telephony SME:

  • Bachelors’ degree in Information Technology or a related field
  • At least 5 years Avaya telephony support experience
  • 2 years in Verint desktop analytics support 

Keywords: Contact Center Telephony SME, Avaya Communications Manager (CM) 6.2 or newer, Verint desktop analytics support, Avaya Elite Multichannel (EMC) 6.3/CCE, Avaya Call Management System (CMS) 

Job ID: 328667

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!