Customer Support / Operations Senior Specialist in Alexandria, VA at Eliassen Group

Date Posted: 2/4/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a Customer Support / Operations Senior Specialist with our industry-leading client in Richmond, VA.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.


  • Fact finding and problem identification
  • Issue analysis
  • Scheduling releases of the product after bug fixes
  • Resolving technical requests and issues and propose solutions
  • Working with internal teams to implement solutions


  • Strong problem-solving, investigative, and analytical skills
  • Aptitude for drawing reasonable conclusions from a set of information, and discriminating between useful and less useful details
  • Solid data analysis experience with market data, trading data and protocols
  • Experience working in Linux environment, especially with data extraction
  • Excellent verbal and written communication skills
  • Comfortable with influencing and working with internal stakeholders on prioritization
  • Ability to multi-task, possess excellent time and priority management skills and a have a self-motivated attitude
  • An eagerness to learn and high work ethic is highly desirable
  • Previous experience in a data management / quality role with a six sigma or similar qualification
  • Capability to act proactively and work effectively across business units, functions and regional locations
  • Excellent interpersonal and oral and written communication skills; with demonstrated ability to develop trusted working relationships at all levels of the organization
  • BA / BS in related field
  • 5+ years of experience, with a mix of financial services, risk and/or technology, and/or consulting roles.
  • Knowledge around financial markets and their operations
  • Knowledge of change management processes & the ITIL Framework
  • Previous experience in working in a globally distributed team

Keywords: Linux, Analysis, Financial Services

Job ID: 334259

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!