Help Desk Technician in Washington, VA at Eliassen Group

Date Posted: 10/2/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you have desktop support experience with a current CompTIA Security+CE certification, and the desire to work for a key government integrator? If so, we may have the ideal role for you with our leading client in Arlington!

Due to federal security contract requirements, applicant must be a US Citizen or Permanent Resident with an active Top Secret clearance.

**Please note, the hours for this role are 12 AM - 8:30 AM Tuesday - Saturday.

Responsibilities of the Help Desk Technician:

  • Provide continuous coverage, technical support, and resolution to end users on hardware, software, and network related issues
  • Track and resolve incident and service request tickets; ensure resolution and promote customer satisfaction
  • Complete and document trouble tickets according to established procedures and SLA time frames
  • Install, update, and provide corrective maintenance for operating systems, applications, and physical IT equipment

Requirements of the Help Desk Technician:

  • Bachelor's degree in Computer Science or equivalent; or, equivalent training, education, and certifications
  • Current CompTIA Security+ CE, CCNA Security, or GSEC to meet IAT II requirements
  • At least 2 years of experience of hands-on technical experience in systems administration and analysis
  • At least 2 years of experience across Microsoft Office 2010 and Microsoft Windows 7
  • Ability to lift 25 pounds to a height of 3-4 feet and work under desks and in enclosed spaces

Keywords: Help Desk Technician, Desktop Support Specialist, CompTIA Security+ CE, MS Office, Windows 10, Top Secret Clearance

Job ID: 329060

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!