ServiceNow BA/QA Analyst in Boston, MA at Eliassen Group

Date Posted: 7/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a ServiceNow BA/QA Analyst with our industry-leading client in Boston, MA.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the ServiceNow BA/QA Analyst:

  • Responsible for, and provides subject-matter expertise and testing support of, the ServiceNow workflow management tool
  • Provide second and third-level support for issue resolution and represents customer interests in IT meetings and projects
  • Develops and maintains up-to-date technical and administration documentation for a portfolio of technologies, especially ServiceNow
  • Documents and understands patterns of business activities across units
  • Maintains a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery to users
  • Works within the School’s existing IT infrastructure to assist in project development, testing, and implementation of systems upgrades
  • Develops and maintains deep knowledge of current industry trends, staying abreast of changes as they occur
  • Participates in the evaluation of other administrative technologies that might be used to supplement the current environment
  • Answers Tier II and Tier III support requests for administrative technologies
  • Escalates support requests/Incidents/Major Incidents to both IT software development teams and third-party vendors as required, managing them to resolution

Keywords: ATS, ServiceNow, Infrastructure, QA Analyst, BA Analyst

Job ID: 321206

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!