Computer Administrator in Washington, DC at Eliassen Group

Date Posted: 10/21/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a passionate Computer Administrator, with broad expertise in BMC Remedy ITSM administration and support? Are you interested in working for a key government integrator? If so, we may have the ideal role for you with our high-profile client in DC!

Due to federal security contract requirements, applicant must be a US Citizen.

Responsibilities of the Computer Administrator:

  • Monitor and maintain operating systems that support Remedy servers
  • Offer Tier 3 troubleshooting support for ITSM Remedy solution
  • Manage and support user permissions and functional roles
  • Manage support groups and group membership
  • Develop incident, change, and task templates
  • Create and update requested reports
  • Create and manage user documentation 
  • Provide user training as required

Requirements of the Computer Administrator:

  • Hands-on experience and skill in BMC Remedy ITSM administration and support
  • Hands-on experience with BMC Remedy Smart Reporting
  • Experience generating system-level reporting
  • Experience reporting to management and customers
  • Troubleshooting and issue resolution experience with BMC Remedy
  • Experience establishing goals and meeting project plan objectives
  • Excellent communication and customer interfacing skills
  • Strong teamwork skills
  • ServiceNow experience a plus
  • Government contracting experience a plus

Keywords: Computer Administrator, BMC Remedy ITSM, Reporting, ServiceNow

Job ID: 331179

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.