Customer Success Specialist in Plano, TX at Eliassen Group

Date Posted: 8/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    Plano, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

**This opportunity is remote - qualified applicants must reside close to Boulder, CO, Plano, TX, or the DC/VA area.

Our innovative global client is seeking a personable Customer Success Specialist to drive customer satisfaction and support.

Due to federal security contract requirements, applicant must be a United States Citizen or Permanent Resident.

Responsibilities of the Customer Success Specialist:
  • Guide successful customer outcomes
  • Liaise between customer and organization
  • Maintain customer engagement, focus on customer satisfaction
  • Advocate for customer needs and issues across departments
  • Refer customers to experts as needed
Requirements of the Customer Success Specialist:
  • Customer-facing experience
  • Understanding of enterprise challenges and core business processes
  • Working knowledge of IT industry practices
  • Clear and effective verbal and written communication skills
  • Ability to guide conflict to a solution agreeable to all parties
  • Ability to work independently
  • Government experience a plus
Keywords: Customer Success Specialist, Customer Service, Liaison

Job ID: 344784

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!