Technical Support Specialist in Chapel Hill, NC at Eliassen Group

Date Posted: 2/12/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2020

Job Description

Our client is looking for a Technical Support Specialist to support their IT team in Chapel Hill, North Carolina.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Technical Support Specialist:
  • Provide Level 1 customer/technical support for both internal staff across the regional offices as well as external customers
  • Manage incoming help requests and provide resolutions
  • Pass ticket to development team or regional staff
  • Develop help documents, FAQs, and appropriate documentation for end-users and staff users
  • Develop content for online staff training courses and also assist with usability testing and needed features
Requirements of the Technical Support Specialist:
  • Experience with Tableau or data visualization/reporting
  • Experience with SQL and other database structures
  • Experience building online courses
Keywords: Technical Support Specialist, Tableau, SQL, data visualization

Job ID: 334504

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!