Application Support Specialist in Boston, MA at Eliassen Group

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you well versed in technical customer service and support?

Would you like to work within an Agile team to support application end users?

If so, we may have the ideal role for you in Boston.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Application Support Specialist:
  • Maintain, troubleshoot, and resolve technical issues related to applications
  • Answer questions and resolve and close tickets; or, escalate as needed
  • Provide on-call technical support to application end users
  • Develop test cases and scenarios to identify root cause of product bugs 
Requirements of the Application Support Specialist:
  • Bachelor's degree and at least 2 years of IT experience
  • Working knowledge of MS Office Suite
  • Strong problem solving skills
  • Ability to work collaboratively and cross-functionally
  • Clear and effective verbal and written communication skills
  • JIRA experience a plus
Keywords: Application Support Specialist, Technical Support, Service Desk, Agile

Job ID: 344818

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!