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Business Analyst (ServiceNow) in St. Petersburg, FL at Eliassen Group

Date Posted: 4/5/2019

Job Snapshot

Job Description

The Business Analyst will act as a liaison between key ServiceNow stakeholders, ServiceNow engineers, and external partners to determine, document, and communicate requirements on large-scale and large-impact ServiceNow projects, including CMDB, Incident Management, Request Management, SAM Pro, integrations, and upgrades.


  • Actively engage with ServiceNow stakeholders to drive business requirements definition on large-scale projects
  • Gather full and detailed requirements, and write business and technical specifications according to defined and established methodology
  • Understand and develop business process workflows and how they are supported through ServiceNow
  • Analyze critical details of business issues and opportunities to understand and define impact and workarounds, and evaluate alternative business solutions
  • Create project artifacts to effectively articulate requirements for the stakeholders, engineers, and external partners
  • Coordinate cross-functional teams and stakeholders for the identification and prioritization of needs, and articulate business impact
  • Create user training and on-going support documentation; facilitate training sessions as needed
  • Communicate and collaborate effectively with the business, stakeholders, IT, and outside vendors
  • Assist with testing applications and enhancements as needed
  • Develop and maintain procedural documents relating to the management of the platform
  • Provide general ServiceNow administration, including user/group/role maintenance #eg1989

For immediate consideration, please email your updated resume to:

Job ID: 317492

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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