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Business Analyst in PRINCE, NY at Eliassen Group

Date Posted: 12/27/2018

Job Snapshot

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Job Description

We have an exciting role in the New York area as a Business Analyst to join our industry-leading client.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Business Analyst:

  • Coordinates service management activities including service strategy, design planning, transition, and implementation of best practices
  • Act as liaison between clients, service partners (e.g. networking, security, finance, facilities management, etc.), technical staff, and vendors

Requirements of the Business Analyst:

  • Bachelor's degree
  • 3 years of technology experience 
  • 2 years hands-on or consulting experience in the area of Service Management
  • Experience working in an academic environment, a University or educational institution
  • Experience working with ITIL V3 (Intermediate Level)
  • Experience in implementing service management systems such as CMDB in support of Service Asset and Configuration management
  • Strong understanding of the overall ITIL framework and expert level understanding of Incident, Problem, Change, Event, and Request Fulfillment management processes
  • Ability to communicate with individuals at all levels of the organization and external vendors in an articulate, professional manner
  • Ability to clearly communicate technical concepts to non-technical audience

Job ID: 314316

Key Words: Business Analyst, Higher Education, ITIL V3, CMDB, Service Asset

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!