Contact Center CSR in Charlotte, NC at Eliassen Group

Date Posted: 10/1/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2020

Job Description

We have an exciting opportunity for a Contact Center CSR with our industry-leading client in Charlotte, NC.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Provide service and support to internal and external customers.
  • Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
  • Log all call details into our ERP system, Rentalman
  • Escalate after hours emergency service and rental requests
  • Adhere to processes and call guidelines as applicable to the call type

Requirements:

  • 1-2 years of experience in Contact Center with knowledge of using modern day softphone technology
  • Experience in Customer Service
  • Flexible and reliable commitment to a broad schedule
  • High School diploma or equivalent
  • Strong verbal skills and ability to speak clearly and articulate
  • Data entry skills-40 wpm
  • Proficiency in Microsoft applications
  • Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
  • Excellent time management and efficiency skills
  • Excellent organizational skills with heavy attention to detail
  • Able to deal with conflict and respond professionally

Job ID: 345690

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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