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Desktop Support Specialist in Rockville, MD at Eliassen Group

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Rockville, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2018

Job Description

Our client is dedicated to ensuring the integrity of the financial market and protecting investors.  With over a dozen various “Best Places to Work” awards, our client has proven that a position with them is more than a just a job.  They are currently looking for a Desktop Support Specialist now to join their award winning team.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the Desktop Support Specialist:

  • Provide world class tier 2 technical support to end users
  • Serve as escalation point for tier 1 issues and overflow
  • Escalate more complex cases to tier 3 technical support teams
  • Support new hire setup and A/V equipment set up
  • Coordinate implementation of updates, installs, and patches

Requirements of the Desktop Support Specialist:

  • Bachelor's degree in Computer Science or technical equivalent
  • At least 3 years of experience providing technical support to end users in a help desk or desktop support environment
  • Experience with Active Directory, MS Office applications, remote tools, and at least one OS
  • Experience installing and troubleshooting hardware/software/network/printers/patches
  • Excellent ability to learn new technologies
  • Strong interpersonal and communication skills
  • Excellent multitasking and follow through capabilities 
  • Ability to translate technical jargon for a diverse audience
  • Ability to work in a fast-paced environment

Keywords: Desktop Support Specialist, Help Desk, Technical Support, Active Directory, Linux, Windows, MS Office, Tier 2 Support

Job ID: 313638

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!