Desktop Support Technician in Cambridge, MA at Eliassen Group

Date Posted: 8/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Cambridge, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for Desktop Support Technician with our industry-leading client in Cambridge.

Due to client requirement, applicant must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Desktop Support Technician:

  • Install, maintain, support, and document infrastructure equipment
  • Lead IT support to ensure optimal delivery of IT services
  • Ensure IT initiatives are successfully implemented and supported
  • Ensure ITIL framework is followed and user training is provided
  • Maintain a high level of satisfaction from business users

Requirements of the Desktop Support Technician:

  • Extensive technical knowledge, coupled with the desire maintain and expand knowledge base
  • Skilled in systems analysis, troubleshooting, documentation, and training
  • Ability to provide support for audits and inspections
  • Strong business acumen to facilitate prioritization
  • Clear and effective verbal and written communication skills 

Keywords: Desktop Support Technician, Technical Support Specialist, ITIL, End User Training

Job ID: 321986

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!