Help Desk Analyst in Falls Church, VA at Eliassen Group

Date Posted: 9/2/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a passionate Help Desk Analyst, dedicated to providing world class customer service and support?

If so, we may have the ideal role for you with our client in Falls Church.

This is a contract to hire opportunity. Due to federal security clearance requirements, applicant must be a United States Citizen with an interim Secret clearance and the ability to obtain a Secret clearance.

Responsibilities of the Help Desk Analyst:
  • Record incidents in enterprise ticketing system
  • Ensure thorough documentation that is clear and accurate
  • Triage issue for accurate assessment of situation
  • Escalate issue to next tier for further action
Requirements of the Help Desk Analyst:
  • ITIL v3 Foundation and A+, or Sec+ required within 60 days of contract
Keywords: Help Desk Analyst, Secret Clearance, ITIL Foundation, A+, Sec+

Job ID: 344911

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!