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Help Desk Analyst in New York, NY at Eliassen Group

Date Posted: 2/12/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2019

Job Description

We have an exciting new role for a Help Desk Analyst with our highly respected client in NYC.

This is a third shift position; hours are 4 PM - 12 AM.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Analyst: 

  • Diagnose problems and develop solutions for a wide range of computer, network, and user issues
  • Coordinate management of incident tracking process within a tracking tool system
  • Supervise technical support and recommend change of status; review work for accuracy
  • Handle license provisioning

Requirements of the Help Desk Analyst:

  • Bachelor's degree or related work experience
  • At least 2 years of current, relevant experience analyzing performance and providing technical support 
  • Ability to perform troubleshooting to resolve problems
  • Excellent interpersonal, as well as verbal and written communication skills
  • Ability to conduct training classes and presentations

Job ID: 315879

Keywords: Help Desk Analyst, Incident Tracking, Problem Resolution, Troubleshooting, Technical Support

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!