Help Desk Analyst in Dubuque, IA at Eliassen Group

Date Posted: 7/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    Dubuque, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a wonderful opportunity for a Help Desk Analyst with our large healthcare client in Dubuque.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Analyst:

  • Answer calls, identify problems, create tickets, and escalate issues as needed
  • Help to develop client training programs by identifying knowledge gaps and recommending instructional content
  • Monitor internal compliance with service level agreements and regulatory requirements
  • Improve system performance by identifying problems and recommending changes

Requirements of the Help Desk Analyst:

  • High school diploma or equivalent
  • Previous help desk experience is ideal
  • At least 2 years of experience in customer service
  • At least 2 years of experience in MS Office
  • Strong technical, PC, and analytical skills
  • Strong organizational and time management skills
  • Familiarity with software use and support
  • Exceptional customer service and support skills

Keywords: Help Desk Analyst, Customer Support Representative, Technical Specialist

Job ID: 321736

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!