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Help Desk Analyst in Boston, MA at Eliassen Group

Date Posted: 2/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a great opportunity for a Help Desk Analyst with our stable client in Boston. The hours of this position are 4:30 AM - 12:30 PM.

We will accept corp to corp and w2 contractors. For our w2 consultants, we offer a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Analyst:

  • Create user accounts and mailboxes
  • Create departmental calendars and assign permissions
  • Add network printers for users
  • Create VPN accounts and assign RSA tokens
  • Install applications using Bomgar tool remotely
  • Troubleshoot issues via phone and escalate as needed

Requirements of the Help Desk Analyst:

  • Basic knowledge of Microsoft products
  • Clear and polite phone etiquette
  • Ability to work as part of a team
  • Focus on customer experience

Keywords: Help Desk Analyst, Bomgar, Active Directory, VPN, Technical Support, Customer Service

Job ID: 315872

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!