Help Desk Support Specialist in Charlotte, NC at Eliassen Group

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you passionate about providing best in class customer service and support? 

Are you looking for your next opportunity with a well established organization?

If so, we may have the ideal role for you as a Help Desk Support Specialist with our client in Charlotte!

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. FTE is not guaranteed. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Requirements of the Help Desk Support Specialist:
  • Broad knowledge and proficiency with popular operating systems, software, computers, printers, and networks
  • Ability to provide high quality first level support to end users via telephone, email, or chat and escalate issues as appropriate
  • Experience troubleshooting and resolving hardware, software, and communication system issues
  • Excellent documentation skills: ability to write concise and informative service tickets
Keywords: Help Desk Support Specialist, Customer Service, Tier I Technical Support

Job ID: 333591

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!