IT Service Desk Analyst in Heidelberg, PA at Eliassen Group

Date Posted: 1/6/2021

Job Snapshot

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Job Description

Are you a passionate IT Support professional with the desire to build your skill set with a thriving industry leader?

If so, we may have the ideal role for you with our client in Canonsburg.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Service Desk Analyst:
  • Provide technical support and resolution for reported issues
  • Own, follow through, and document customer interactions
  • Provide timely feedback to internal and external customers
  • Document problems and solutions for future reference
Requirements of the IT Service Desk Analyst:
  • High school diploma or equivalent; Bachelor's, technical training, or equivalent experience
  • At least 6 months of experience in technical support/call center/customer service environment
  • Experience with Windows 10, Active Directory, O365, VPN solutions, remote connection tools, and mobile devices with InTune
  • Excellent independent problem solving skills; strong verbal and written communication skills
  • Experience with ServiceNow ticketing system a plus
Keywords: IT Service Desk Analyst, Technical Support, ServiceNow

Job ID: 347777

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!