IT Specialist in West Haven, CT at Eliassen Group

Date Posted: 5/1/2020

Job Snapshot

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Job Description

Are you an experienced IT Specialist?

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Specialist:
  • Serve as a representative of the OIT organization in the assurance of the Department's mission and complies with policies
  • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets
  • Oversee IT support ticketing system activities and coordinating device files for software applications
  • Work on the development, implementation and managements of Information Technology (IT) processing systems
  • Works in a multi-vendor IT environment supporting multi-user computer systems
  • Serve as technical and administrative manager for automated systems, including electronic data processing, word processing, and telecommunications systems
  • Monitor system and device utilization and develop system configurations for both new and existing equipment
  • Perform system maintenance and repair activities, as well as software and hardware enhancements
  • Maintain and support VOIP systems, Automated Call Distribution Systems (ACD), video endpoints, virtual desktops, and all phones (IP, Soft, Analog, etc)
  • Review proposed changes to the client operating environment; suggest resolutions that are most likely to be used on a regular basis; perform account management on a regular basis to clear duplicate and outdated entries; train lower graded IT Specialists in account management procedures
  • Identify and break down problems using structured problem resolution approaches and works with network specialists, application developers, system administrators, and security specialists to prevent recurring problems
  • Provide group and one on one systems/software applications training to customers as required; and provide on the job training to lower graded IT Specialists
Job ID: 336807

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!