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Remedy Consultant in Washington, DC at Eliassen Group

Date Posted: 2/2/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/2/2019

Job Description

Our client is a premier technology integrator with approximately 33,000 employees worldwide. With a strong commitment to supporting programs of national importance, our client is able to help solve our country’s most significant problems. They are currently looking for a Remedy Consultant to join their incredible team.

Due to federal security contract requirements, applicant must be a US Citizen with the ability to obtain Public Trust Clearance.

Responsibilities of the Remedy Consultant:

  • Develop and implement Remedy-based solutions that fulfill both business needs and customer expectations
  • Provide tier 3 level support for the ITSM Remedy solution
  • Collaborate extensively to ensure successful project delivery, on time and on budget
  • Create and maintain user documentation
  • Provide user training as needed

Requirements of the Remedy Consultant:

  • Demonstrated subject matter expertise in BMC Remedy ITSM, including the ability to resolve highly complex problems within the system
  • Strong technical knowledge of service management control methodologies, SLAs, metrics, and reporting
  • Significant experience developing technical solutions that solve complex problems
  • Ability to produce system level reports to senior management and customers
  • Clear and effective verbal and written communication skills
  • Strong project management experience 
  • Great teamwork skills

Keywords: Remedy Consultant, BMC Remedy ITSM, Service Management, SLAs, Reporting, Project Management, Public Trust Clearance

Job ID: 315595

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!