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Remedy Queue Manager in West McLean, VA at Eliassen Group

Date Posted: 5/9/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/9/2019

Job Description

We have a wonderful opportunity for a Remedy Queue Manager with our top client in the McLean area.

Due to federal security clearance requirements, applicants must possess a Secret clearance.

Responsibilities of the Remedy Queue Manager:

  • Ensure incidents and service requests are resolved in line with service level agreements (SLAs)
  • Monitor service queues to meet target response times
  • Assign tickets to technicians 
  • Ensure proper follow up once tickets are resolved

Requirements of the Remedy Queue Manager:

  • High school diploma or equivalent required; Bachelor's degree preferred
  • At least 2 years of Remedy ticketing system subject matter expertise

Keywords: Remedy Queue Manager, SLAs, Clearance Job, Secret Clearance

Job ID: 319026

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!