Technical Support Specialist in Cambridge, MA at Eliassen Group

Date Posted: 9/14/2020

Job Snapshot

Job Description

**This is a first shift position: 6A - 3P.

Are you a motivated and skilled Technical Support Specialist?

Are you interested in supporting an industry leader in a laboratory environment?

If so, we may have the ideal role for you with our client in Cambridge.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Technical Support Specialist:
  • Provide Tier 1 technical support for internal employees
  • Resolve issues as possible and escalate to Tier 2 support as required
  • Create and manage use accounts, perform laptop imaging, set up new users
  • Support and troubleshoot end user IT equipment and software issues
  • Support and troubleshoot network issues related to desktops/laptops and VoIP phones
  • Participate in 24x7 on call rotation as required
Requirements of the Technical Support Specialist:
  • Bachelor's degree in Computer Science or equivalent work experience
  • At least 2 years of work experience; A+, Network+, or Microsoft certifications a plus
  • Working knowledge of Microsoft Operating Systems - Windows 7/8/10
  • Working knowledge of Apple OS X Operating Systems
  • Working knowledge of Microsoft Office 2010/2013/2016 and O365 products
  • Understanding of network technologies: TCP/IP, DNS, DHCP, VPN
  • Experience with Symantec and similar enterprise antivirus technologies
  • Experience with enterprise Mobile Device Management technologies
  • Ability to provide excellent customer service
  • Experience in a lab environment preferred
Keywords: Technical Support Specialist, Desktop Support,, Tier 1, A+, Network+

Job ID: 345136

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!